Refund/Return Policy

Refund policy:

In the event that your product is defective, please contact our customer service department by email at contact@natusmarrakechcanada.ca within ten (10) days of receiving your order.

For hygiene reasons, no returns or refunds are accepted, except in the case of a delivery error. Exchanges for manufacturing defects are only possible within ten (10) days. In this case, we will send you the same product ordered as a replacement.

In the event that your order is lost during transport or you receive your products damaged, please contact us to file a claim.

Please retain all packaging materials and damaged goods before filing a claim.